Refund policy

RETURN & REFUND POLICY
Clever Bath Storage — Premium Bathroom & Vanity Organization

MERCHANT INFORMATION
Company Name: RNINVESTMENTS, UNIPESSOAL, LDA
Address: RUA JOÃO GONÇALVES ZARCO, 60 9400-166 PORTO SANTO PT
Support Email: [email protected]
Online Store: u3610j-ah.myshopify.com

1. Overview & 30-Day Policy Window
At Clever Bath Storage, we strive to offer high-quality bathroom organization solutions to elevate your daily
routine. We want you to be completely satisfied with your purchase. We offer a 30-day return policy,
meaning you have 30 days after receiving your item to request a return.

2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging, including all protective films, boxes, and accessories.
You must provide the receipt, order confirmation number, or proof of purchase.
Category Specific Requirements:
Cosmetic Organizers
Must be clean, unused, free of
cosmetic residue, and returned with
all original drawers, dividers, and
protective padding.

Mouthwash Cup Holders
Must remain unused for hygiene
reasons, with original cups, wall
mounts, or magnetic fixtures
included intact.

Wall-Mounted Baskets
Must be returned unused,
including all adhesive strips,
mounting brackets, screws, or
hooks in original condition.

3. How to Initiate a Return
To start a return, please contact our customer support team at [email protected] with your
Order Number and photos/videos of the item in its current condition.
If your return is accepted, we will provide you with a return authorization and instructions on how and where
to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damages, Defective Items, & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged in
transit (e.g., cracked acrylic, broken mounts, dented baskets), or if you receive the wrong item. Contact us
with photos within 48 hours of delivery so that we can evaluate the issue and make it right via a free
replacement or full refund.

5. Shipping Costs & Return Fees
Defective/Incorrect Items: If the return is due to our error or a damaged/defective product, Clever Bath
Storage will cover all return shipping costs.
Change of Mind / Preference: If you are returning an item due to personal choice or incorrect
measurement by the customer, you will be responsible for paying your own return shipping costs.
Shipping costs are non-refundable.

6. Refunds & Processing Time
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically
refunded on your original payment method within 5–10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund.